If you have an Administrator role in any NetSuite account, chances are that you’ve experienced the following situation at some point: You refreshed your sandbox or you activated a new release preview account in preparation for the bi-annual upgrade. The next day, you open your email box and it is full of email notifications from various saved searches that would normally have been sent to the target recipients but are now delivered to you because you are the owner of the searches:
Ah! You realize that you (again!) forgot to update the email preferences under
Setup >> Company >> Email Preferences after activating the sandbox/release preview account.
You go in and change the email preference to “Do Not Send Emails”; the email tsunami stops… at least until the next refresh.
A better way
Did you know that you can prevent this by setting the default email configuration in your *Production* account?
You do that by navigating to
Setup >> Company >> Email Preferences. Instead of the
Email Options subtab, you will see a corresponding
Sandbox and Release Preview tab where you can set the default preferences for each target environment. These settings will be carried over to the environment each time it is refreshed/activated.
There you go! No more spam; one less thing to worry about.
It’s great that NetSuite prevents (most) emails from non-Production environments from getting sent to the actual recipients. However, bear in mind that there is a class of emails that bypasses your email preferences and will get sent out regardless of the type of environment.
Emails containing sensitive information such as account activation or one-time passwords will still be sent to the target recipient(s) from non-production accounts regardless of the email preferences. See this blog post by Marty Zigman for more information.
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